What does The Prince’s Trust expect from me and what can I expect from them?

Which volunteering roles are available in my local area?

How much time do I need to give?

I am not a British National. Can I still volunteer with The Prince’s Trust?

Can I claim benefits while volunteering?

If I don’t have experience of working with young people can I still apply?

Do I need lots of experience?

What happens if I change my mind?

Are the time commitments in the role descriptions set in stone? What if I spend more time?

What can I expect when I volunteer?

Is training available outside normal business hours?

Will I get my expenses paid?

Will I be insured?

What do I do in the event of an emergency?

Why do I need a DBS check?

Is face-to-face mentoring the norm?

What should I do if I am going to be away or out for extended periods and so not contactable?

When will mentors be linked to young people?

What are the annual reviews for?

How do I find out about other volunteers doing the same role as me?

Can I get a reference?

How can I give feedback?

What does The Prince’s Trust expect from me and what can I expect from them?

Above all, to honour The Trust’s core values and to be reliable, yet flexible when needs change.

Most of our volunteers learn new skills whilst others enjoy the benefits of working in new and challenging environments. The Prince’s Trust hopes your volunteering experience is rewarding, inspiring and something you wish to continue.

To allow us to best support both our young people and our volunteers we follow a needs-led approach across The Trust. Depending on the local needs in the area, your Trust contact may ask you to take on a different or additional role due to funding or programme changes.

Which volunteering roles are available in my local area?

You can see which roles are available by using the volunteer opportunities filter. The role descriptions are designed to help you understand the key tasks and responsibilities that the chosen role involves, including time commitment and reporting requirements.

How much time do I need to give?

It depends on the volunteer role. Some of our opportunities involve dedicated time each week, and other roles just require six hours per month.

Each of our volunteer role descriptions will include the time commitment we'd ideally like to see for a role. As a volunteer, you agree how much time you are prepared to give, which will help us determine which opportunities would be suitable for you. If your circumstances change, please talk to your Trust contact.

I am not a British National. Can I still volunteer with The Prince’s Trust?

Our opportunities are open to people of all backgrounds and nationalities, though most of them require that you are resident in the UK.

There are no restrictions on volunteering by nationals from the European Union (EU) or European Economic Area (EEA, including Iceland, Norway, Liechtenstein and Switzerland). If you are from outside the EU or EEA, you must check your visa or entry clearance conditions and demonstrate that you are allowed to volunteer.

If you have refugee status (or have exceptional leave to remain) or are an asylum seeker, you and your family members may volunteer. See Volunteering England's information sheet on volunteers from overseas for further details relevant to volunteering across the UK.

Can I claim benefits while volunteering?

Yes. The benefits regulations are clear that you can volunteer, but you should notify the relevant agency before you start volunteering. Do check the jobcentre website as there are specified requirements to follow.

See Volunteering England's information sheet on benefits for further details relevant to across the UK.

If I don’t have experience of working with young people can I still apply?

You don't need to have any experience, specialist skills or qualifications for the majority of our roles. The qualities we look for in volunteers are:

  • Reliability
  • Ability to relate to and empathise with young people and their aspirations
  • Excellent interpersonal and communication skills, especially listening skills
  • Ability to be non-judgemental, self-aware, patient, understanding, flexible, positive and supportive in all situations
  • Ability to challenge own assumptions and negativity

 Plus you will receive full training and ongoing support by The Trust.

Do I need lots of experience?

The skills and experience you'll need depend on the role. While some of our roles might make use of volunteers' special skills, many are perfect for people who want to get some work experience or try something completely new. This information is always available in our role descriptions.

What happens if I change my mind?

Ideally we'd like to see volunteers honour the role, however we appreciate situations can change. The option of changing roles should be for the benefit of not only the volunteer but the young person and the needs of The Trust. You can always speak to your Trust contact for more information about other volunteer roles available, or if you have any concerns about the role.

Are the time commitments in the role descriptions set in stone? What if I spend more time?

We acknowledge that it varies depending on the relationship and the need of the young person. These are just averages, meaning some may need more and some may need less time. There will still be local flexibility around the roles and the requirements to make sure that we are still meeting the needs of the young people. Volunteer roles and their requirements will be reviewed annually.

What can I expect when I volunteer?

As a Prince’s Trust volunteer, you can expect a clearly defined role within our organisation. You'll have a dedicated Trust contact to provide you an induction, training and ongoing support so that you are given feedback and opportunities to develop your skills. And, we'll respect the knowledge and experience you bring to the role, ensure you have a voice within the organisation, and appreciate your contribution.

Is training available outside normal business hours?

We are trying to make our training more accessible by looking at when it is delivered and how, so that we can make better use of distance learning and workbooks. However, much of our training is conducted during normal business hours (9.00am to 5.00pm).

Will I get my expenses paid?

The Prince’s Trust will reimburse all reasonable, out-of-pocket expenses incurred by you in relation to your volunteering. All expenses need to be agreed in advance by your Trust contact. If you do not wish to claim your expenses, you are welcome to donate them back to the organisation.

Will I be insured?

Volunteers are covered by a Prince’s Trust insurance policy while in our offices or engaged in any work on behalf of The Prince’s Trust.

What do I do in the event of an emergency?

  • Report to your Trust contact immediately. If your Trust contact is unavailable, contact your regional emergency line or the national emergency line, 020 7543 1237
  • If you are threatened while working with any of our young people, suspend the session immediately and report the incident to your Trust contact or the next available member of staff
  • If a young person is a risk to themselves or in immediate danger, phone 999

Why do I need a DBS check?

United Kingdom legislation and guidance relating to the welfare of children has as its core principle that the welfare of children and young people must be the paramount consideration. The Prince's Trust fully supports this principle and therefore requires that people who come into contact with children or young people, or the personal details of children or young people pass a DBS check. This is to ensure that children and young people’s welfare is safeguarded.

A Disclosure and Barring Service (DBS) check is required for volunteers wishing to be:

  • A Mentor (for those under 18-years-old)
  • An Awards Assessor
  • A supporter on the Fairbridge programme

Is face-to-face mentoring the norm?

Face-to-face meetings are our preferred method of mentoring. However, to keep our opportunities open to as many people as possible and to meet the needs of our young people, we also recommend mentoring via phone and email.

What should I do if I am going to be away or out for extended periods and so not contactable?

Please let your Prince’s Trust contact know.

When will mentors be linked to young people?

We try to link young people to mentors as early through the programme as possible, with opportunities in some areas for mentors to actually support young people during the programmes.

For young poeple on the Enterprise programme who do go on to start businesses, we try to link them to mentors as soon as possible.

What are the annual reviews for?

Whilst we hope you have regular communication with your Trust contact, reviews offer the opportunity for both parties to have open and honest conversations. This is the chance for both parties to give and receive feedback, recognise achievements which have been made and focus on opportunities for continuous improvement and development.

Volunteer reviews are designed to be an opportunity:

  • To be clear and agree on what volunteers have to deliver for The Prince’s Trust to be successful
  • To receive feedback on your role and your opportunity to feedback on The Trust to improve our performance
  • To discuss your volunteering in the future
  • To discuss other support needs

You will have an initial review within six months of becoming a volunteer with The Trust. This is an opportunity for you to discuss how the role is going and any concerns there may be, to make any revisions and to decide whether to continue with the role or look for other volunteer opportunities within The Trust or elsewhere. You will also have an annual review and possibly end-of-assignment review depending on your role.

How do I find out about other volunteers doing the same role as me?

Contact your Trust contact who may be able to provide details of local networks in your area. There are specific networking dates which will be shared with you too. Your Trust contact will let you know about volunteer network meetings in your area, volunteer conferences, any training opportunities and any news or major policy changes. Please contact them to let them know if your details change, or if you are having any issues.

Most communication from The Prince’s Trust is by email. This helps us keep costs to a minimum and so help more young people.

Another great way to contact fellow volunteers and share experience and knowledge is through the Prince's Trust Volunteers LinkedIn group.

Can I get a reference?

As appropriate, we can provide a written reference after you have been volunteering with us for a while. Please note this will be a reference with only factual information.

How can I give feedback?

We welcome your feedback and we would like to hear from you as it helps us improve what we do. Please speak fill in our feedback form or talk to your Prince’s Trust contact.