We’ve provided some top tips for you and information around what you should do if you have concerns.

  1. Keep the name and phone number of your Trust contact handy. In most cases, your Trust contact should be your first port of call.
  2. Take time to get to know our young people – encourage them to talk about themselves, find out about what they like doing, their hobbies, favourite sports teams, what they do at the weekends, what they like on TV.
  3. Tell young people a little bit about yourself. Remember to tell them that you’re a volunteer – it is a very powerful message!
  4. When meeting with a young person, contact them the day before to confirm and remind them of your meeting.
  5. Always tell someone where you are going and give them your mobile number.
  6. When meeting young people one-to-one, always meet in a public place.
  7. Do not meet with a young person at your home or theirs, even if their home is their business premises.
  8. Do not give a young person a lift in your car.
  9. Never loan money to a young person or invest financially in their business.
  10. Always let The Trust know about young people’s progress. If you’re a mentor, submit your mentor report to your Trust contact after each meeting.
  11. Respond to our invitations to attend an annual review. This gives you the chance to review your role, provide feedback, and hear from the young people and staff that you have supported.
  12. Celebrate the achievements of young people by nominating them for a Celebrate Success Award. 
  13. When you get home after volunteering with The Trust, relax, put the kettle on and remember how grateful we are for all your support!

What do I do if I am concerned about the safety or wellbeing of a young person?

  • Discuss your concerns with your Trust contact immediately
  • If this is the person who is suspected of abuse, or if your manager is not available, contact the Safeguarding Advisor on 0207 543 1212
  • In an emergency and where there is an immediate risk to a child or young person ACT!

What do I do in the event of an emergency?

  • Report to your Trust contact immediately. If your Trust contact is unavailable, contact your regional emergency line or the national emergency line, 020 7543 1237
  • If you are threatened while working with any of our young people, suspend the session immediately and report the incident to your Trust contact or the next available member of staff
  • If a young person is a risk to themselves or in immediate danger, phone 999