These policies should at least meet the standards in The Prince's Trust own policies which are given below for information:

Pre-programme policies 

Young people policies

Programme delivery policies

Post-programme policies 

General policies 


Confidentiality policy

Anything that a young person chooses to share with a member of staff or volunteer must be treated with the utmost respect.

  • Anything that a young person chooses to share with a member of staff or volunteer must be treated with the utmost respect. Staff and volunteers are not allowed to 'keep secrets’.
  • Anything shared of a serious nature (including something which puts themselves or others at risk) has to be shared with other staff members.

Confidentiality policy (pdf, 350kb)

Consent for under 18s

This policy ensures that the appropriate consent is obtained for participation in a Prince’s Trust programme. It ensures that The Trust meets its safeguarding duties. It provides clarification to staff on how young people aged 16-17 with no adult to take legal responsibility for them can take part in our programmes or volunteer with The Trust.

  • The Trust must seek parental consent for all young people (including young volunteers) aged under 16. If parental consent is unavailable this can also be obtained from the legally responsible adult.
  • For young people aged 16-17, The Trust should still seek parental consent, but if this is not possible and where the young person is considered capable of taking responsibility for themselves, they can sign on their own behalf.

  • Parental consent is not required for young people aged 18 and over.

Under 12 Consent Form (doc, 58kb)

Consent for Under 18's Policy (pdf, 155kb)

The Trust has a responsibility to ensure that young people who participate in its programmes are kept safe. By having the next of kin details and understanding the medical needs of young people, we can act in case of any emergency and make reasonable adjustments so that a young person can participate in our programmes.

  • Every young person on our direct delivery programmes must provide relevant medical information about any condition or medication that could affect their participation or wellbeing whilst on the programme. They must also provide next of kin details.
  • The only exceptions are Development Awards and Community Cash Awards, when a partner organisation is involved.

  • Delivery Partners managing our indirect delivery of programmes should collect this information and hold it on file. For programmes longer than three months, this should be reviewed and updated quarterly.

Medical and Next of Kin policy (pdf, 317kb)

Working with offenders policy

The purpose of this policy is to enable staff and volunteers to work with ex/offenders to overcome barriers in their lives in the most effective and safest ways. The referral and risk assessment forms, detailed in this policy, are to help staff reach a decision on the level of acceptable risk for young people to participate in our programmes.

We will endeavour to work with young people who have committed any offence (including serious crimes) to support them into or towards education, training or employment unless the risks cannot be mitigated against through our procedures.

  • The decision not to support a young person should only be taken as a last resort and should be made with the approval of the Head of Operations or Regional/Country Director.

  • A risk assessment must be carried out if the young person has committed an offence for: serious violent offence, sexual offences, offences against children or arson.

Working with Offenders policy (pdf, 302kb)

Young people with mental health needs policy

This policy outlines The Prince’s Trust approach to supporting young people with mental health problems who are participating in our programmes.

A young person with a mental health need is protected under the 2010 Equalities Act (see Diversity/Inclusion - Young People Policy) and we have an obligation to ensure that, where possible, reasonable adjustments are made to enable participation in our programmes. .

  • The Trust will make all reasonable efforts to ensure that young people with mental health needs are able to participate in programmes.
  • All staff working with young people must attend Mental Health First Aid Training.

  • Direct delivery staff should take appropriate action to support young people with mental health needs during programme delivery.

  • This policy provides guidance on what action to take if a young person is experiencing a mental health episode, is threatening violence, having a panic attack, self harming or is suicidal.

Working with Young People with Mental Health Needs policy (pdf, 312kb)

Working with refugees and asylum seekers policy

Prince’s Trust programmes operate within UK law and are inclusive to young people who are refugees or asylum seekers. The Prince’s Trust has identified these groups as a priority for support.

  • The Prince’s Trust will make all reasonable efforts to ensure that refugees and asylum seekers who are eligible for Trust support are able to participate in programmes.
  • We will not seek to influence an asylum application decision.

  • All staff are responsible for ensuring that they offer inclusive services to young refugees and asylum seekers, within UK law.

Working with Refugees and Asylum Seekers policy (pdf, 157kb)

Diversity and inclusion policy

The Prince’s Trust is committed to building a diverse organisation that is responsive to the needs of young people and all stakeholders. This policy provides the framework to enable The Trust to be as fully inclusive as possible when working with young people and to minimise any potential risk of discrimination.

  • The Trust is committed to ensuring fairness and recognises the need for diversity and inclusion within its programmes.
  • The Trust will anticipate the majority of reasonable adjustments to ensure that all young people are recruited fairly onto Trust programmes and can participate fully. Bullying or harassment of young people on Trust programmes will not be tolerated.

  • Line managers must ensure that all staff have completed the compulsory e-learning diversity training on TrustNet and have the opportunity to attend the Equality and Diversity training if appropriate

Diversity and Inclusion policy (pdf, 160kb)


The Prince’s Trust is committed to providing a safe and supportive environment for young people who access the many services offered. This is achieved through appropriate and effective safeguarding systems in place for all young people, who receive The Trust’s services, as well as for staff and volunteers.This section provides details of Trust polices and procedures for supporting, responding and reporting on safeguarding related concerns.

Safeguarding Children & Vulnerable Adults policy (pdf, 272kb)

Supporting guidance 

Drugs and alcohol policy

The policy advises staff and volunteers on how to prevent an unsafe situation arising from the use of legal or illegal drugs and/or alcohol. It also informs staff of the law when working with people who are taking legal or illegal drugs and/or alcohol.

  • Anyone participating on a Prince’s Trust programme must not be under the influence of drugs or alcohol. Individuals under medical supervision who are drug/alcohol dependent will be dealt with on a case by case basis.

  • Staff are not permitted to administer prescribed drugs to young people.

Drugs and Alcohol policy (pdf, 328kb)

Exclusion policy

This policy aims to provide clear guidance on whether or when a young person should be temporarily or permanently excluded from a Prince’s Trust programme and the process that should be followed.

  • Excluding young people (either temporarily or permanently) from our programmes must be a last resort and must only be taken when all other measures and steps to safeguard other young people, staff, volunteers or the young people themselves have failed.

Exclusion Policy (pdf, 141kb)

Sexual health and intimate relationships policy

This policy outlines The Trust’s values regarding the appropriateness of sexual or other intimate relationships during courses and the support staff can offer.

  • It is not permitted for staff, secondees, volunteers or people on work or study placements to form sexual or inappropriate relationships with Prince’s Trust young people.
  • The ‘no sex’ on programmes and residentials applies to both staff and young people.

  • If appropriately trained, staff working directly with young people should give clear and up-to-date and non-judgemental information concerning safer sex.

Sexual Health and Intimate Relationships policy (pdf, 164kb)

Weapons policy

The Prince’s Trust has a duty of care to all staff, volunteers, secondees and young people who should expect to take part in a safe environment free from fear and intimidation. This policy outlines how staff should manage any incident with weapons on a Prince’s Trust programme.

  • No weapons are allowed on The Prince’s Trust programmes.

  • Staff, volunteers and secondees must not put themselves in harm’s way.

  • Staff, volunteers and secondees cannot undertake searches, even if invited to do so - an unlawful search may constitute an assault.

Weapons policy (pdf, 167kb)

Working with challenging behaviour policy

The Trust realises that with the client group it works with, there may be a situation when personal intervention is the only option available to keep young people and staff safe. This policy outlines the procedures and good practice for dealing with challenging behaviour and situations where personal intervention may be necessary.

  • Risk assessments should be carried out on all young people who are deemed at risk of violent/aggressive behaviour.

  • Staff should take all necessary steps to avoid a situation arising.

  • Personal intervention should be used as a last resort and staff must ensure they do not use any form of physical force that could be construed as assault.
  • Staff who do not conform to this policy may be subject to disciplinary action or criminal prosecution.
  • Personal intervention should not be used at any point as a means of punishment.
  • Staff may use personal intervention only where a young person is going to directly harm or significantly injure themselves or other people.
  • All incidents must be reported.

Working with Challenging Behaviour policy (pdf, 158kb)

Supporting statements to young people policy

For many young people, a supporting statement may be required to enable them to move onto a positive next step. The Trust is committed to providing supporting statements for young people completing any Prince’s Trust programme or undertaking work in Trust offices to help them move into education, training, work or volunteering.

  • Staff may provide factual and dated verbal and written statements for young people, including open testimonials (‘to whom it may concern’).

  • Requests to volunteers for a Prince’s Trust reference should be referred to their Trust contact.

  • Volunteers may provide references in an individual capacity if desired.

  • References for young people involved in criminal proceedings or an asylum claim must follow a standard response.

Providing supporting statements to young people policy (pdf, 148kb)

Personal safety and lone-working policy 

This policy outlines The Trust procedures for keeping its staff and volunteers safe. The Trust considers personal safety a top priority and has a duty of care to all its staff and volunteers to ensure they can lead active, safe and secure work lives.

  • The Trust will not tolerate violence, aggression or abuse and will take all reasonable steps to ensure that staff, secondees, volunteers and young people are safe.

  • No member of staff or secondee will ever undertake an initial or other visit to a young person in their home unless: a risk assessment has been completed; and the assessment has been viewed and authorised by their line manager.

  • No volunteers will ever undertake home visits – whether to the young person’s home or their own.

  • The Trust will ensure that appropriate arrangements are in place to identify the whereabouts of staff and secondees whilst on Trust business.

  • All incidents/accidents/near misses will be formally reported, recorded and followed up appropriately.

  • Any member of staff, secondee or volunteer who has experienced violence or aggression in the course of their work will be offered appropriate aftercare.

Personal safety and lone-working policy (pdf, 170kb)

Smoke-free policy

This policy protects any person on Prince’s Trust property from the harmful effects of second-hand smoke. The Prince’s Trust is committed to ensuring it provides a healthy working and smoke-free environment, without promoting or condoning smoking in any way.

  • Smoking is not permitted in any enclosed or substantially enclosed Trust premises, or premises being used for Trust activities, including Trust vehicles.

  • Staff and volunteers must not purchase tobacco or related products for young people under 18.

  • Staff and volunteers must not offer/accept cigarettes to or from young people under the age of 18.

  • Where possible, under 18s should be encouraged not to smoke.

  • Where possible staff and volunteers are not to smoke in front of young people.

Smoke-free policy (pdf, 150kb)