On the job

  • If you’re uncertain of anything in your role, just ask your manager who will be happy to help.

Be positive

Having an upbeat attitude and trying to be a problem solver makes a big difference. Even when a day hasn’t gone to plan a ‘can do’ attitude goes a long way.

At work situations will arise that could make you feel unhappy or annoyed. It is important to remain calm, but if you feel you might react in a negative way, remove yourself from the situation.

On the job

  • See situations from other people’s perspective
  • Approach each problem with a solution

Respect others

You will come into contact with a variety of different people and treating everyone with consideration and respect will help you build lasting relationships. Treat others how you would like to be treated yourself.

On the job

  • Speak to people in an appropriate manner including showing appreciation for others and saying please, thank you etc
  • Be aware of your tone in emails. Read back what you have written and make sure it is polite and not demanding.
  • If you require someone to do something for you don’t expect them to work to your deadlines. Ask them politely and respect their response.

Support others

Make time for your team and help where you can. Working well within a team will not only help you in your day to day role but also make your job much more enjoyable. Simple steps like offering to help a colleague under pressure or noticing that a team member is upset and asking if they are OK, will help in building great working relationships.

On the job

  • Share your knowledge with colleagues and they will share their knowledge with you

Stay work focused

It’s easy to get distracted with personal issues at wrok, but this will affect your productivity. Try to separate your work life and personal life, where possible. If you can’t do this, speak to your line manager.

On the job

  • Know the difference between major personal issues and day to day ones
  • Major issues may include disruption at home, family death, looking for a new flat. These larger issues could impact your focus at work and you should try and inform your Line Manager, as they will be able to support you
  • Day to day personal issues such as planning your Friday night out, dealing with a fall out between friends, group WhatsApp exchanges are non-urgent and should not be dealt with during working hours

Listen to others

Being a good listener sounds easy, but is actually a very difficult skill to master. Listening will not only improve your knowledge, but show other team-mates that you value their opinion.

The way to improve your listening skills is to practice ‘active listening’ – keeping eye contact and using positive body language. It also helps to repeat back key points to show that you have understood. If you don’t understand, ask the speaker to clarify. Often it is not that you don’t understand, but more that they haven’t explained it clearly.

On the job

  • In meetings, write down important points and key dates for your calendar

Be honest

Sometimes things can go wrong, but covering it up or making excuses will only make it worse.

If you are truthful, then your colleagues will see you in a positive light and can work with you to ensure mistakes aren’t repeated.

On the job

  • If there is a heated exchange with a colleague and later in the day you think you’ve over-reacted, say so. Ask to speak to them in private