Frequently asked questions

What is IT Support?  

Crashes, battery life, errors. You’ve probably experienced issues with computers, mobile phones, or other digital devices in your life.   

In the workplace, these issues can have a big impact on how well people can do their jobs. Technology is an important tool for pretty much every business – and that means there’s a need for people to fix it when things go wrong.  

IT Support is the ‘emergency service’ for technology in the workplace. It involves identifying and solving problems when technology isn’t working in the way it should. Support teams are called on to fix and ‘de-bug’ devices as quickly as possible so that other employees can remain productive.    

What’s it like to work in IT Support?  

IT Support can be an exciting career path and is a growing industry with lots of opportunity for personal growth.   

Entry-level skills will open the door to well-paid and flexible roles, with options to work on-site or from home depending on the role. Support roles are both challenging and rewarding, with the need for fast thinking and problem solving. You’ll also find plenty of opportunity to learn new in-demand skills once you’ve got into an IT Support role that will put you in good shape to climb the career ladder.    

You’ll hear more from people working in IT as you progress through the course.  

What type of business employs IT Support professionals?  

Most businesses and organisations employ IT Support professionals. Anywhere computers and software are used, there is a need for people to fix them!  

Do I need skills or experience to complete this certificate?  

No. You don’t need to have any experience of working in IT, but an interest in and motivation to build a career in IT Support is important to your success. You’ll need basic English and Maths skills, and some knowledge of IT would be an advantage although not essential. You should also be prepared to commit to 10-15 hours of weekly study and make the most of the support available to you through The Prince’s Trust.   

Is the Google IT Support Certificate a qualification?   

The Google IT Support Certificate  is not considered a qualification but is an accreditation developed by one of the world’s leading and most respected tech companies.  

Its connection with Google makes it something that many companies recognise. Once you’ve achieved the certificate, you can give employers a unique code which lets them see your achievements.  


INCO works in partnership with The Prince's Trust to empower young people with I.T. training and career development opportunities.