Click on a question to see the answer:

1. What is the text message survey for?

2. I don’t have any credit, can I still reply?

3. Why should I reply?

4. How long will it take to do?

5. How does it work?

6. Why are you sending me the text survey now?

7. I have already answered one of your surveys a few months ago so why are you texting me again?

8. Will you share my information with others?

9. How did you get my number?

10. I don’t think I was on a Prince’s Trust programme, why was I contacted?

11. I changed my mobile number recently and I’m sure I haven’t been on a Prince’s Trust programme, should I still reply?

12. Why are you asking me about whether I’m on benefits?

13. I want to talk to someone about getting some more help or support from The Prince’s Trust?

Answers

1. What is the text message survey for?

Text surveys help to run, fund and evaluate The Prince’s Trust programmes. The Prince’s Trust aims to help young people into jobs, education, training, volunteering and apprenticeships, and we use the text survey to find out whether our programmes are doing this.

This is important so we can learn and improve our work with young people. The information can also help us to get funding for future work and show the organisations that support us financially how they have helped young people.

2. I don’t have any credit, can I still reply?

Yes. You do not need any credit to reply to the text survey. It is completely free to reply to the texts.

3. Why should I reply?

It will really help us if you do reply as we can then show other people how our work has helped young people after they finish our programmes. This helps us to raise more money to help more young people.

It is really important for us to know when people are not getting jobs or courses so we can learn and make sure our programmes are the best they can be for young people. But don’t worry – you don’t have to reply to us if you don’t want to. If you do choose to reply, to say thank you we will enter you into a free prize draw to win vouchers (to spend in a variety of high street shops).

4. How long will it take to do?

It will only take you a few minutes to answer the text survey. The number of questions varies from three to seven. It varies depending on the answers you give us – e.g. you get different questions if you are in a job or a course, etc.

5. How does it work?

First of all you are sent a text message from The Prince’s Trust to tell you about the survey. Then the first question will follow straight afterwards. Give us your answer by sending a text message back to this second text message. When we receive your text reply, you will get another text with the next question.

The number of questions you will get varies from three to seven. It varies depending on the answers you give us – e.g. you get different questions if you are in a job or a course, etc. At the end of the survey there is the chance to give us some feedback or comments. As a 'thank you', we will enter you into a free prize draw to win vouchers (to spend in a variety of high street shops).

6. Why are you sending me the text survey now?

We send everyone who has completed a Prince’s Trust programme a text message survey three months and six months after they finish. However, young people who are starting up a business with our support will be sent a survey 12 months after they received their loan/grant or mentor instead.

7. I have already answered one of your surveys a few months ago so why are you texting me again?

We send out the text survey out twice for everyone (except for people who start a business through our Enterprise programme). We’d like to know how many young people are in jobs, education/training, apprenticeships and volunteering three months after leaving our programme, and we’d also like to know what you are doing six months after leaving.

This information helps us to improve the way we work and is also useful information for people who fund our work so we can all work even more effectively together in order benefit even more young people.

8. Will you share my information with others?

The information is used by The Prince’s Trust and other organisations we work with to run, fund and evaluate our programmes. No personal information provided through the text survey will be sold to third party organisations or used for marketing purposes. For more information on how your personal information is used please read the full Privacy Statement.

9. How did you get my number?

When you joined The Prince’s Trust you filled in a form called ‘Participant Profile’. This asked you to provide your mobile number. You may also have been asked to update your mobile number at the end of your programme. Alternatively, a member of staff or a volunteer at The Prince’s Trust may have received updated contact details from you. On the ‘Participant Profile’ form you consented to your information being used to run, fund and evaluate The Prince’s Trust programmes. For more information on how your personal information is used please read the full Privacy Statement.

10. I don’t think I was on a Prince’s Trust programme, why was I contacted?

Some of The Prince’s Trust’s programmes are delivered by our partners. These include schools, The Fire Service and Colleges. We would like to hear from all of the young people on any programme delivered by our partners.

Our programmes include:

11. I changed my mobile number recently and I’m sure I haven’t been on a Prince’s Trust programme, should I still reply?

If you have had your mobile number for less than three months and are sure that you haven’t been on any of the following programmes please do not reply:

If you think that you have been on one of these programmes but you do not think it was run by The Prince’s Trust we would still like you to reply. This is because we get other organisations to run some of our programmes for us.

12. Why are you asking me about whether I’m on benefits?

We would like to know whether we help to reduce the number of people who are on benefits, and we are asked for this information by some of the organisations who fund us. Everyone aged 16 and over is asked about whether they are on any benefits when they start a Prince’s Trust programme. By asking everyone again after they have finished the programme we can work out how many people we have helped in this way.

13. I want to talk to someone about getting some more help or support from The Prince’s Trust?

If you would like more help and support from The Prince’s Trust, you can:

a) Reply to the message in the text survey which asks for your feedback, and explain that you would like more support and someone will give you a call

b) Call our free phone number: 0800 842 842.

c) Contact your country or regional office. For your local office contact details, please click here.