Ishmael, aged 26 from Birmingham, is now in a career he loves as a Junior Technical Support Engineer at Spherica. Ishmael secured the role following completion of the Prince’s Trust Google IT Support Certificate programme.
To successfully complete the programme, Ishmael committed to self-study across five interactive online modules via Coursera including Technical Support Fundamentals, Operating Systems and You: Becoming a power user, System Administration and IT Infrastructure Services, The Bits and Bytes of Computer Networking and IT Security: Defence against the digital dark arts.
In addition to the technical training Ishmael also attended weekly catch-up sessions with his cohort, where he learnt employability skills and how to highlight his new certificate and LinkedIn badge to potential employers.
Ishmael added: “The Prince’s Trust helped by keeping in touch and checking in on my progress, I never felt like I was just thrown into the wilderness to complete the course. Also having advice on my CV, cover letters and interview skills was so much easier than going it alone.
“Because of this programme I was able to get out of a career which wasn’t right for me, I felt like I couldn’t really apply myself to catering and I wasn’t using the skills and interests I enjoyed linked to IT. Now I am working well towards my goal of being independent and able to move out into my own space.”