During the first two years, Google and Google.org supported our digital skills programmes across the UK as well as develop our blended learning experience supporting over 4,000 young people.  Google provided the vital support to ensure that The Prince’s Trust can deliver practical courses to develop confidence and skills to allow young people to move into work, training and education.  As well as this, we had a successful pilot of the Google IT Support Certificate as a programme to help young people develop the necessary IT skills, gain certifications and into job outcomes.  Many were able to secure jobs as Support Engineers, IT Technicians, IT Helpdesk, IT Apprenticeships and more across multiple sectors.  

Ishmael, 26, from Birmingham, was able to move from an unstable job in catering into a permanent role at an IT Provider as a Junior Technical Support Engineer. A role which was advertised exclusively to the young people at the Prince’s Trust. 

The Prince’s Trust helped by keeping in touch and checking in on my progress, I never felt like I was just thrown into the wilderness to complete the course. Also having advice on my CV, Cover letters and interview skills was so much easier than going it alone.

“I would say to anyone considering the Google IT Support certificate to 100% take the opportunity, they’ll give you the tools you need and stop things from standing still. Opportunities like this don’t come around very often, this qualification would have been very expensive to do off my own back, it just wouldn’t have happened.”

When summarising his journey and goals going forward, Ishmael said “Because of this programme I was able to get out of a career which wasn’t right for me, I felt like I couldn’t really apply myself to catering and I wasn’t using the skills I wanted to. Now I am working well towards my goal of being independent and able to move out into my own space.”

In 2021, in partnership with INCO Academy and Google.org, we are supporting 1,000 young people to take part in the Google IT Support Certificate and explore a career path in IT Support. This is more vital than ever as young people have shouldered the worst of the unemployment crisis.  During times of economic crisis, there is a great risk that young people will be left out of the job market.  The tech and digital sectors in the UK are growing and recruiting at a rate that outstrips the available talent pool. The Prince’s Trust is now in a strong position to help close the skills gap, through programmes such as the Google IT Support Certificate.

Ben Marson, Director of Partnerships at The Prince’s Trust said:

We are delighted to work with Google.org to expand our Google IT Support Certificate programme with INCO Academy. Young people have been disproportionately affected by the COVID-19 pandemic, accounting for over 60% of the fall in employment, with young people who were already facing disadvantage and adversity being hit harder still. Our continued partnership with Google will help our efforts to close the digital skills gap, allowing The Trust to provide a pool of young, diverse talent for businesses across the UK.