“I’d been working  there for over two years and I was unhappy with my situation and the progression. Then lockdown happened and I was asked to come in – that’s when I said I was done. I needed to shield then because I was living with my Dad as well.

“It was hard to find work, I briefly worked in retail over Christmas but that was all. In the new year, my work coach recommended looking at The Prince’s Trust.

“I was looking for a new career that was totally different from my previous experience in phone sales. I saw that The Prince’s Trust was running a Get into Hospital Services with Northern Care Alliance course, which appealed to me because the NHS has always been important to my family and they’ve supported my mum throughout her life. I liked the idea of doing an important job with them.

“The Prince’s Trust course was three weeks long and covered lots, from what to expect from a role working in the NHS, to how to apply for a healthcare job.

I didn’t realise until I did the course that confidence isn’t something you have, it’s something you can gain and lose. I’d lost confidence working in my old job. During the course I learnt to not doubt myself so much and I came out of my shell during the icebreakers.

“At the end of the course, I applied for three jobs and got the one I was most interested in, Biomedical Support Worker at the Royal Oldham Hospital. The job is challenging and exciting, which are the two things I was looking for.

“I’m going to be learning lots on the job at the Royal Oldham Hospital, but a big thing I learnt on The Prince’s Trust course is that lots of skills I have are transferrable to this role, like communication, multi-tasking and IT literacy.

“If you’re struggling to find work, don’t be afraid to change direction. This time last year I had no idea what I was going to do with my life, and thought I’d only work in call centres. All it takes is finding the right opportunity like The Prince’s Trust course and dedicating myself to change careers.”