Prince's Trust Young Ambassador, Sophie Ross, has been recognised for her achievements at NHS 24’s annual Spotlight Awards ceremony.

Sophie, who took part in our Get into NHS 24 programme with NHS Scotland last year, received a Hero Award which honours a colleague who provided exceptional help and support through volunteering.

Sophie, who was unemployed for many years prior to contacting The Trust, flourished during the course and each week her confidence grew.

At the end of the four weeks, Sophie was interviewed and secured a call handler roll based in Cardonald, Glasgow and has since continued to shine.

On winning the Award Sophie said:

I honestly can’t believe it! I’m so honoured and can’t thank The Princes Trust Scotland and NHS 24 enough, as I couldn’t have done it without them believing in me.

Katie Stewart, Health and Social Care Project Manager, The Prince’s Trust Scotland said:

"We’re so proud of Sophie and everything she has achieved since applying to The Prince’s Trust. Since completing the course, Sophie has excelled in her job with NHS 24, and has been able to deal with extremely challenging phone calls with the professionalism and sensitivity of much more experienced colleagues."

"The fact that she has been awarded by NHS 24 for her volunteering work means a lot to us, Sophie continues to support The Prince’s Trust in so many ways, including speaking at fundraising events, undertaking personal challenges such as the Kiltwalk, and encouraging and inspiring more young people to consider working in the NHS by sharing her story with them."

Our partnership with NHS Scotland gave Sophie an opportunity to show the NHS what she could do, and the rest is down to her determination and passion for supporting others.