Take a look at some of our frequently asked questions:

For young people 

How can you help me during this time?

We know that it’s more important than ever for us to be there for you, which is why we’re committed to finding new ways to help you build your confidence and skills at this difficult time.

Our new Young People Action Plan, which is part of our response to Coronavirus, explains the different ways we can help you and all the young people we support to get what they need during the challenging weeks and months ahead:

  • Wellbeing: Our army of youth support workers and volunteers can provide one-to-one support for young people over the phone and online, helping those who are struggling to cope with isolation and social distancing
  • Education: We will work with teachers to support pupils who are now not in school
  • Employment: We will deliver structured programmes for young people who don’t have a job to help build their confidence and reskill; and we will work with our partners to train young people to start critical jobs in health care and the supply chain
  • Enterprise: We will provide mentors and support for young people who are self-employed and worried about their future
  • Community: Many young people are already responding to the current situation by volunteering in their local areas. We will grow our youth volunteering network to enable more young people to help their communities, responsibly and safely

There are lots of resources on our Coronavirus Support Hub that you can look at on our website already and we’ll keep adding to these in the weeks ahead to help you build your skills and confidence. And we’ll also be recommending free short courses that can be accessed online very soon.

Are you still running courses?

Our courses are now available online. You can develop new skills and confidence on our courses, while also socialising and finding new friends. Contact us now using the live chat function or call 0800 842 842 to speak with a youth support worker who can sign you up to a course.

What should I do if I can’t continue with my course?

We completely understand if you’ve signed up to a course and can no longer complete it, for whatever reason. Contact your local Prince’s Trust youth worker or call the team for free on 0800 842 842 if you need to change your plans.

I’ve lost my job due to the coronavirus outbreak – can you help me?

If you’ve lost your job you can get a mentor with us and reskill. We work with hundreds of employers and can help you find your next job. Get in touch now and we will give you personalised one-to-one support through this difficult time.

I’m a small business owner – can you help me?

We know that anyone running a small business is at risk of being negatively impacted during the isolation period. But, we're here to support you along with other great organisations. Check out our Enterprise advice for more information.

For volunteers 

Can I continue to volunteer?

Firstly, we want to say a huge thank you for all your efforts and ongoing commitment to young people. We greatly appreciate all your support at this difficult time. 

It's more important than ever  for us to be there for young people. Together, with your ongoing support, we can help them to keep their confidence, motivation and wellbeing levels up, and encourage them to feel positive about the future.

Through our Young Person Action Plan, we have worked as fast as we can to adapt the support we offer to young people during this time. Please stay in touch with your local Prince’s Trust contact to understand the arrangements in your area and how you can continue to support young people remotely and safely.

What online tools can I use to support young people?

The safety of our young people, staff and volunteers remains our highest priority so, using our legal guidelines and safeguarding best practice as a standard, we have thoroughly assessed available tools against these measures.

As a result of this, we have concluded that MS Teams, due to its security settings and technical capabilities, is the safest and most effective solution. 

We are therefore asking all our staff and volunteers to use MS Teams when communicating with young people online. We also ask that, due to current concerns around safeguarding and security settings, that you do not use Zoom and other publicly available platforms like WhatsApp, Facetime or Skype. 

Please stay in touch with your Prince's Trust contact to understand how you can support young people in your area. 

What else can I do to support The Prince’s Trust at this time?  

We’re committed to being there for young people, no matter what their background and no matter what’s happening in the world. As part of our response to the current coronavirus emergency, we have launched a Young People Relief Fund.

Alternatively, if you want to help us there’s a few easy ways you can support our work: 

  • Join The Great Create: Beat the boredom and improve your wellbeing by getting crafty with our Great create activity packs, while fundraising to help young people
  • Spread the word: Use your social media channels to promote our work and success stories by tagging us on @PrincesTrust  
  • Sign up to our eNewsletter: Stay in the know with our monthly e-newsletter to discover all the ways you can support The Prince’s Trust  

What should I do if I can’t volunteer at this time?

We understand that this is a challenging time and there is no expectation for you to continue volunteering. Simply let your local Prince’s Trust contact know how you feel and they can make suitable arrangements. The health and wellbeing of everyone we work with is our priority and we are very grateful for all support we’ve received from you.

How will I hear updates about how The Trust is responding to coronavirus?

  • First and foremore, please keep in regular contact with your Prince's Trust contact to make sure you understand arrangements for you region or nation and to share any questions or concerns you may have.
  • Keep an eye out for email newsletters from your local region or nation. We will also be ssending out regular communications from our UK Chief Executive Jonathan Townsend as the situation changes.
  • You can also stay up-to-date with wider Trust news through our website.

For supporters, partners and fundraisers 

Across the board, we’re encouraging everyone to take sensible precautions to protect themselves, young people, our staff supporters. This includes virtual working (using alternative methods such as phone calls and video conferencing to meet), minimising non-essential travel, reviewing upcoming events, and paying in donations electronically or over the phone. We thank you for your understanding and patience.

How can I help The Prince’s Trust at this time?  

We’re committed to being there for young people, no matter what their background and no matter what’s happening in the world. As part of our response to the current coronavirus emergency, we have launched a Young People Relief Fund.

Alternatively, if you want to help us there’s a few easy ways you can support our work: 

  • Mentor: Become an online mentor for The Prince’s Trust, sharing your knowledge and advice to young people  
  • Join The Great Create: Beat the boredom and improve your wellbeing by getting crafty with our Great create activity packs, while fundraising to help young people
  • Spread the word: Use your social media channels to promote our work and success stories by tagging us on @PrincesTrust  
  • Sign up to our eNewsletter: Stay in the know with our monthly e-newsletter to discover all the ways you can support The Prince’s Trust  

Can I still fundraise for The Prince’s Trust?

We thank you for your continued support to help us change young lives. Where it is safe to do so, we welcome creative ways to fundraise. Please note as we’re encouraging remote working, we may have a reduced number of colleagues in the office, which may mean our Supporter Services team could run behind on processing donations and answering enquiries. We’ll do everything we can do respond to you as quickly as possible.

How can I pay my money in?

To help us work though these uncertain times, we kindly ask you to avoid sending donations by post if at all possible. You can make a donation through our website, or set up a JustGiving fundraising page to collect donations. You can also pay your money in directly to our bank account - drop us a line or give us a call on 020 7543 1384 (Mon to Friday, 9am-5pm) and we'll give you all the details you need to do this.

How is The Trust going to help young people during this difficult time?

It’s more important than ever for us to be there for young people. Together, we can help to keep their confidence, motivation and wellbeing levels up, and support them to feel positive about the future.

As part of our response to coronavirus, we’ve committed to a new Young People Action Plan to ensure young people get the help they need during the challenging weeks and months ahead:

  • Wellbeing: Our army of youth support workers and volunteers will provide one to one assistance for young people over the phone and online, helping those who are struggling to cope with isolation and social distancing
  • Education: We will work with teachers to support pupils who are now not in school
  • Employment: We will deliver structured programmes for young people who don’t have a job to help build their confidence and reskill; and we will work with our partners to train young people to start critical jobs in health care and the supply chain
  • Enterprise: We will provide mentors and support for young people who are self-employed and worried about their future
  • Community: Many young people are already responding to the current situation by volunteering in their local areas. We will grow our youth volunteering network to enable more young people to help their communities, responsibly and safely

There are lots of resources for young people on our website already and we’ll keep adding to these in the weeks ahead. More tools and resources are coming to help young people build their skills and confidence, and we’ll also be recommending free short courses that can be accessed online very soon.

How will you support young people remotely?

We have introduced new and different ways of supporting our young people so that they can engage with us from home. This includes offering additional support over the phone and online.

Updated 22nd April.